Shipping and Returns Conditions

Package Shipping

EUROPE

It is very simple, make the order and you will recive it in a few days. Delivery times can be extended if we need to transfer any of the products of one of our warehouses.

Shipments of ball boxes are not made outside of Spain.

  • The transport company only makes 1 delivery attempt to the destination address.
  • If the package could not be delivered, the carrier leaves a notice and the package is parked for 1 week in the logistics center of the transport company, waiting for the customer to pick it up.
  • If finally the package is not picked up by the client within the week it will be returned to our warehouse. The order will be canceled and the amount paid to the customer will be returned, with a deduction of € 20 for shipping costs.
  • Changes to the delivery address after the order has been shipped have a cost of € 8

Shipping costs

  • Austria, Belgium, France, Finland, Germany, Holland, Italy, Sweden
    • Free shipping from 150€ order: shipping cost 0€
    • From 70€ of order: shipping cost 10€
    • Order less than 70€: shipping cost 15€
  • Spain peninsula and Balearic Islands
    • Free shipping from 75€ / Balearic Islands from 99€
    • Orders under 99€ : 6€
  • Portugal peninsula
    • Free shipping from 99
    • Orders under 99€ : 6€

For more information, please contact us by email at atencliente@deportesmatch.com or by calling +34 637 449 425.

Change of package

Any purchase you make at M1 Tennis, you have 90 calendar days after receiving the order to process a change. The exchange of the product will be effective if the product meets the following conditions:

  1. The product has not been used.
  2. It keeps its original packaging and label.
  3. The product is not damaged by a source other than Deportes Match.
  4. If you request a collection from M1 Tennis to pick up the product from spain (no islands), the amount will be 4 euros. In the case of orders from outside Spain, the customer will be responsible for shipping and cost.

To make an exchange please fill out our product exchange form

Warranty

Processing a warranty

M1 Tennis, as a trusted store, is committed to acting as an intermediary between the end customer and the brand when managing the guarantee of certain products and paying half of the shipping costs if the brand accepts the return or exchange of the product. To process a guarantee you must follow the following steps:

  1. To process a warranty, please fill out our warranty form.
  2. Wait for an answer from our Customer Service.
  3. Send the product to the address "C/Isidoro de Sevilla nº 82, Alicante CP: 03009" (the customer will be responsible for shipping and cost)
  4. M1 Tennis will receive the product and start the necessary steps with the brand.
  5. M1 Tennis will contact the customer to communicate the decision of the brand regarding the product.
  6. M1 Tennis will send the new product to the address provided by the customer.

Return of the package

Any purchase you make at Match Sports, you have 90 calendar days after receiving the order to process a return. The return of the total amount of the product will be effective if the product meets the following conditions:

  1. The product has not been used.
  2. It keeps its original packaging and label.
  3. The product is not damaged by a source other than M1 Tennis.
  4. If you request a collection from M1 Tennis to pick up the product from spain (no islands), the amount will be 4 euros. In the case of orders from outside Spain, the customer will be responsible for shipping and cost.
  5. There are certain products that cannot be returned such as personalized items, for example: t-shirts, equipment, trophies, etc

To process a return, please fill out our return form.

Any shipment or change of product is subject to the stock of the advertised product and its availability. M1 Tennis in its commitment to quality service to the customer will try at all times to have all the product advertised available, however if by exceptional circumstances there is an end of stock of the product M1 Tennis will try to contact the customer for an exchange for a product of similar or superior characteristics or refund the full amount.

The standard warranty period is 6 months but may vary depending on the brand

Legal Notice

MATCH FACTORY, S.L

C/ ISIDORO DE SEVILLA, 82

03009 Alicante, SPAIN

MATCH FACTORY, S.L. is provided with the C.I.F nº B54099700

ORDERS

AGE. In order to place an order the customer must be of legal age, otherwise it will be the parents who place the order in their name. In case minors (between 14 and 18 years old) require information, they can ask for it with the recommendation of being advised by their parents before participating online in our web pages. Minors under 14 years of age will not be able to submit forms or give any personal information.

>DELIVERY OF ORDERS. When placing an order, the customer chooses the form of delivery of the goods. The order will be sent to the address indicated by the customer. In case the package cannot be delivered due to any reason, such as incorrect address, missing recipient, package rejection, etc., the package will be returned to our warehouse.

PRICES AND SHIPPING COSTS

The commitment acquired by MATCH FACTORY of sale and dispatch of the offered merchandise is subordinated to the stock of the advertised product and to the availability of the same one until end of stock, reason why MATCH FACTORY, in its commitment of quality and service to the client, tries at any moment that the advertised products are available. However, in the event of exceptional circumstances causing the product to be out of stock, the order and the contract signed between the parties will be cancelled by virtue of this cancellation clause, and the client will be fully reimbursed in the event of prepayment of the amounts paid by him, without any compensation being due to either party for breach of contract, consequential damage or loss of profit.

MATCH FACTORY will not send any order until it is verified that payment has been made.

The order will be delivered to the address designated at the time of contracting by the customer. The subsequent modification of the place of delivery requested by the customer may generate additional costs on the sale price.

The customer is responsible for verifying the content and status of the merchandise at the time of delivery, being accepted and specifying his signature on the copy of the receipt to be returned to the transport company, expresses his agreement on the receipt and waiving Subsequent claims on the suitability and identity of the merchandise requested and received. In the case of verifying the client at the time of delivery errors in the merchandise received or that it is visually damaged, you must record these circumstances in the aforementioned receipt of the transport company and report these facts to MATCH FACTORY in the 24 hours, by written complaint to atencliente@deportesmatch.com or by phone calling +34 965 420 082.

BASIC INFORMATION ON DATA PROTECTION IN SPORTS MATCH

What do we use your personal data for?

We use the information you provide us to be able to offer you our best promotions and inform you of news on all our websites.

For what reason do we use your personal data?

We process your personal data to comply with our contractual obligations and to send you some communications from time to time.

For how long do we keep your personal data?

The personal data provided will be kept as long as the relationship with the user is maintained and the user does not request its cancellation, as well as during the legally established periods to which we are obliged.

Who do we communicate your data to?

Do not worry, your data is safe with us, we are not in favor of data circulation and therefore, your data is not communicated to any company.

What are your Rights?

You have full right to access, modify or delete your data, as well as the other rights provided by law. To make any changes to them you can do so by communicating via email (info@deportesmatch.com)

Who is responsible for the treatment of your personal data?

The company responsible for the treatment of your data is Match Factory S.L.